CAHPSCusSer.AdultCAHPSCusSerLineDEFAULT_2015Percentage of Enrollees in Medicaid or Commercial Health Plans Who Reported That Their Customer Service Experience Was Not a Problem,Utah and U.S. Adults,Percentage of Adult Enrollees2011-2023Medicaid_CommYearAll_through2030PercentSign0[[br]]
[[br]]This measure was created by combining different questions about how often health plans provide customer service well. Enrollees replied "always", "usually", "sometimes", or "never". [[br]]
[[br]] The percentage of respondents who replied "always" or "usually" was calculated for Medicaid and commercial plans to derive the values presented.1xindicator Graph List Detail modified by: kmcnamara@utah.gov02/29/2024CAHPSConsumer Assessment of Health Plans Survey, Healthcare Information & Analysis Programs, Office of Research & Evaluation, Utah Department of Health and Human ServicesMedicaid_CommMedicaid vs. Commercial Plans17x09/25/2014Medicaid_Comm1Traditional Medicaid, Utah AverageTraditional Medicaid, Utah average1xMedicaid_Comm6Commercial Plans, Utah AverageCommercial plans, Utah average4xMedicaid_Comm4Traditional Medicaid, U.S. AverageTraditional Medicaid, United States average5xMedicaid_Comm5Commercial Plans, U.S. AverageCommercial plans, United States average6xYearAll_through2030Consecutive Calendar Years 2000-203032x07/25/2024YearAll_through2030199919990xYearAll_through2030200020000xYearAll_through2030200120011xYearAll_through2030200220022xYearAll_through2030200320033xYearAll_through2030200420044xYearAll_through2030200520055xYearAll_through2030200620066xYearAll_through2030200720077xYearAll_through2030200820088xYearAll_through2030200920099xYearAll_through20302010201010xYearAll_through20302011201111xYearAll_through20302012201212xYearAll_through20302013201313xYearAll_through20302014201414xYearAll_through20302015201515xYearAll_through20302016201616xYearAll_through20302017201717xYearAll_through20302018201818xYearAll_through20302019201919xYearAll_through20302020202020xYearAll_through20302021202121xYearAll_through20302022202222xYearAll_through20302023202323xYearAll_through20302024202424xPercentSignPercent SignSingle decimal, number already between 1-100 (not 0 and 1).,##0.0'%',##0.0'%'2LineLineScatter plot with line7xCAHPSCusSer.AdultMedicaid_CommYearAll_through20301201386.22xCAHPSCusSer.AdultMedicaid_CommYearAll_through20301201588.6xCAHPSCusSer.AdultMedicaid_CommYearAll_through20301201788.2xCAHPSCusSer.AdultMedicaid_CommYearAll_through20301201988.8xCAHPSCusSer.AdultMedicaid_CommYearAll_through20301202189.9xCAHPSCusSer.AdultMedicaid_CommYearAll_through20301202290.1xCAHPSCusSer.AdultMedicaid_CommYearAll_through20301202384.4xCAHPSCusSer.AdultMedicaid_CommYearAll_through20304201179.74xCAHPSCusSer.AdultMedicaid_CommYearAll_through20304201386.16xCAHPSCusSer.AdultMedicaid_CommYearAll_through20304201587.52xCAHPSCusSer.AdultMedicaid_CommYearAll_through20304201787.45xCAHPSCusSer.AdultMedicaid_CommYearAll_through20304201988.8xCAHPSCusSer.AdultMedicaid_CommYearAll_through20304202189.9xCAHPSCusSer.AdultMedicaid_CommYearAll_through20304202289xCAHPSCusSer.AdultMedicaid_CommYearAll_through20304202383.05xCAHPSCusSer.AdultMedicaid_CommYearAll_through20305201183.93xCAHPSCusSer.AdultMedicaid_CommYearAll_through20305201387.97xCAHPSCusSer.AdultMedicaid_CommYearAll_through20305201587.69xCAHPSCusSer.AdultMedicaid_CommYearAll_through20305201787.48xCAHPSCusSer.AdultMedicaid_CommYearAll_through20305201989.25xCAHPSCusSer.AdultMedicaid_CommYearAll_through20305202189.68xCAHPSCusSer.AdultMedicaid_CommYearAll_through20305202388.68xCAHPSCusSer.AdultMedicaid_CommYearAll_through20306201184.54xCAHPSCusSer.AdultMedicaid_CommYearAll_through20306201382.57xCAHPSCusSer.AdultMedicaid_CommYearAll_through20306201585.65xCAHPSCusSer.AdultMedicaid_CommYearAll_through20306201788.2xCAHPSCusSer.AdultMedicaid_CommYearAll_through20306201989.3xCAHPSCusSer.AdultMedicaid_CommYearAll_through20306202189.7xCAHPSCusSer.AdultMedicaid_CommYearAll_through20306202386.34x